Shipping Policy

Free Worldwide Shipping

At TidyBasket, we want ordering educational toys and learning products to be simple and convenient wherever you live.

We therefore provide free worldwide shipping on orders placed through tidybasket.shop.

Shipping Cost

Standard Worldwide Shipping: FREE

Customers are not charged a standard shipping fee for eligible orders shipped through our website.

Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

The timeframe is an estimate and begins once the order has been successfully processed for shipment.

Actual delivery dates may vary depending on the destination and circumstances affecting the shipping network.

Order Processing

After an order is successfully submitted and payment is confirmed, it will enter our order processing system.

Customers should ensure that all shipping information is correct before completing checkout.

Once a shipment has entered fulfillment or has been transferred to the delivery carrier, certain changes may no longer be possible.

Order Confirmation

After placing an order, customers should receive an order confirmation using the email address supplied during checkout.

Please review your confirmation carefully.

If you notice an error in your shipping information, contact:

support@tidybasket.shop

as soon as possible.

Tracking

Tracking information may be provided when available for the shipping method used.

Please allow time for tracking systems to update after a shipment has been dispatched.

In some cases, tracking information may not show movement immediately even though the package is already in transit.

International Shipping

We offer shipping to customers around the world.

International shipments may be subject to local customs inspection, import procedures or other government requirements in the destination country.

Where applicable, customers may be responsible for local taxes, customs duties or import charges assessed by authorities in their country. Such government charges are separate from our free shipping offer unless otherwise stated at checkout.

Delivery Delays

Although most packages are expected to arrive within the estimated delivery period, delays may occur due to circumstances including:

• Customs processing
• Severe weather
• Carrier disruptions
• Public holidays
• High seasonal shipping volumes
• Transportation interruptions
• Remote delivery locations
• Incorrect customer addresses
• Other events outside our reasonable control

Please contact us if your order appears significantly delayed.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If you discover an address error shortly after placing your order, contact us immediately.

We will make reasonable efforts to update the information before fulfillment. However, once an order has shipped, we may not be able to redirect it.

Packages Marked Delivered

If tracking indicates that an order has been delivered but you cannot locate it, we recommend checking:

• Around the delivery location
• With household members
• With neighbors
• At reception or front desk areas
• With the local delivery carrier

If the package still cannot be found, contact us and we will review the situation with you.

Damaged Packages

If your order arrives damaged, please take clear photographs of:

• The packaging
• The damaged area
• The product
• The shipping label where appropriate

Then contact support@tidybasket.shop so we can assist you.

Multiple Packages

Some orders containing multiple products may occasionally arrive in separate packages.

If only part of your order arrives first, the remaining products may still be in transit.

Contact

For shipping questions:

Email: support@tidybasket.shop
Phone: (905) 782-8280

TidyBasket
1095 Yonge St
Toronto, ON M4W 2L8
Canada