Shipping policy
Shipping Policy
Last Updated: July 30, 2026
Thank you for shopping with TidyBasket.shop. We aim to make the delivery process simple, transparent, and convenient.
1. Free Worldwide Shipping
TidyBasket.shop offers free standard shipping worldwide on eligible orders.
There is no standard shipping charge for eligible orders placed through our website.
2. Estimated Delivery Time
Our estimated delivery timeframe is:
7–10 days
Delivery time begins after the order has been processed and prepared for shipment.
Please note that delivery estimates are approximate and may vary depending on destination, carrier availability, customs procedures, holidays, weather, and other circumstances outside our reasonable control.
3. Order Processing
After an order is successfully placed, it will be prepared for shipment.
Customers may receive an order confirmation email shortly after checkout and a shipping confirmation when tracking information becomes available.
Orders placed during weekends, holidays, or periods of high demand may require additional processing time.
4. Tracking Information
Where tracking is available, tracking details will be sent to the email address provided during checkout.
Tracking information may require some time to update after a shipment is handed to the carrier.
5. International Orders
We offer shipping to customers in many countries worldwide.
International shipments may occasionally be subject to customs processing, local import procedures, or other destination-specific requirements.
Customers are responsible for ensuring that products ordered from our website can legally be imported into their destination country.
6. Customs Duties and Taxes
Depending on the destination country, customs authorities may impose duties, import taxes, VAT, or other charges.
Where such charges are not collected during checkout, they may be the responsibility of the recipient unless applicable law requires otherwise.
7. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you discover an error in your address, contact:
as soon as possible.
We cannot guarantee that an address can be changed after processing or shipment has begun.
8. Delayed Orders
Although most orders arrive within the estimated timeframe, delays can occasionally happen.
Possible causes include:
- Carrier delays
- Customs inspections
- Severe weather
- Public holidays
- Remote delivery locations
- High seasonal demand
- Incorrect or incomplete addresses
If your order appears significantly delayed, please contact our support team so we can assist you.
9. Lost Packages
If tracking indicates unusual delays or you believe a package may have been lost, contact us at support@tidybasket.shop.
We will review the available shipping information and work with you toward an appropriate resolution.
10. Damaged Deliveries
If your order arrives damaged, please take photographs of:
- The product
- The packaging
- Any visible damage
Then contact us promptly at support@tidybasket.shop with your order number.
11. Multiple Shipments
In some cases, products from the same order may be shipped separately.
If this occurs, you may receive more than one package or tracking number. You will not be charged additional standard shipping fees because of split shipments.
12. Shipping Support
For shipping questions:
TidyBasket.shop
1095 Yonge St
Toronto, ON M4W 2L8
Canada
Phone: (905) 782-8280
Email: support@tidybasket.shop