Contact Us
We're Here to Help
Thank you for visiting TidyBasket.
If you have questions about our products, an existing order, shipping, delivery, returns or refunds, our customer support team will be happy to assist you.
For the fastest service, please include your order number and the email address used when placing your order whenever contacting us about a purchase.
Customer Support
Email: support@tidybasket.shop
Phone: (905) 782-8280
Business Address
TidyBasket
1095 Yonge St
Toronto, ON M4W 2L8
Canada
Order Support
Please contact us if you need assistance with:
- Product information
- Order confirmation
- Shipping questions
- Delivery updates
- Incorrect or damaged items
- Return requests
- Refund requests
- Changes to an order
- General customer service inquiries
We aim to respond to customer inquiries as quickly as reasonably possible. Response times may be longer during weekends, public holidays or periods of unusually high demand.
Before Returning an Item
Please contact us at support@tidybasket.shop before sending a product back. Our team will provide return instructions and confirm whether your return is eligible under our 30-day return policy.
Please do not send products to our business address without first receiving return instructions from our customer service team.
For additional details, please review our Return & Refund Policy and Shipping Policy.