Refund policy
Return & Refund Policy
Last Updated: July 30, 2026
At TidyBasket.shop, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order, subject to the conditions described below.
1. 30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the product should generally be:
- In the same condition in which it was received
- Unused or reasonably inspected only
- Free from damage caused after delivery
- Returned with any original accessories or components supplied with the product
- Accompanied by proof of purchase or your order number
We provide free eligible returns within the 30-day return period.
2. How to Request a Return
Before returning a product, please contact:
Please provide:
- Your full name
- Order number
- Email address used for the purchase
- Product you wish to return
- Reason for the return
- Photos if the item arrived damaged, defective, or incorrect
Once your request has been reviewed, we will provide return instructions where applicable.
Please do not send products to our business address without receiving return instructions first, as the appropriate return destination may vary depending on the order.
3. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at support@tidybasket.shop.
Please include photographs clearly showing the product and the issue. After reviewing your request, we may offer an appropriate solution, including a replacement, refund, or return.
4. Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Please remember that your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
5. Order Cancellations
If you wish to cancel or modify an order, contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, it may no longer be possible to cancel or modify it.
If the order has already shipped, you may request a return after delivery in accordance with this policy.
6. Exchanges
If you would like a different product, size, color, or variation, please contact our support team.
Depending on availability and order status, we may arrange an exchange or ask you to return the original product and place a new order.
7. Non-Returnable Items
Certain products may not be eligible for return where required for hygiene, safety, customization, or applicable legal reasons.
Any such restriction will be communicated where applicable and does not limit rights that cannot legally be excluded.
8. Consumer Rights
Nothing in this Return & Refund Policy is intended to restrict any mandatory consumer rights available to you under applicable law.
9. Contact Us
For return and refund assistance:
TidyBasket.shop
1095 Yonge St
Toronto, ON M4W 2L8
Canada
Phone: (905) 782-8280
Email: support@tidybasket.shop