Refund policy
30-Day Return & Refund Policy
At TidyBasket, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, eligible products may be returned within 30 days of delivery.
We offer free eligible returns during this period, subject to the terms described below.
Return Eligibility
To qualify for a return, you must contact us within 30 days from the date your order was delivered.
Unless the product arrived damaged, defective or incorrect, returned products should generally:
- Be in substantially the same condition in which they were received
- Include the original packaging when reasonably possible
- Include all parts, components and accessories supplied with the product
- Not show signs of misuse, intentional damage or excessive wear
Proof of purchase or an order number may be requested to help us locate your transaction.
How to Request a Return
To begin a return, contact:
Please provide:
- Your full name
- Order number
- Email address used for the order
- Product you wish to return
- Reason for the return
- Photographs if the item arrived damaged, defective or incorrect
Once your request has been reviewed, we will provide the appropriate return instructions.
Please do not send any product back without first contacting us.
Free Returns
Eligible returns submitted within the applicable 30-day period are offered without a return shipping charge to the customer when processed according to the return instructions provided by our customer support team.
A return sent using an unauthorized shipping method or to an unauthorized address may not qualify for reimbursement of shipping expenses.
Damaged, Defective or Incorrect Products
Please inspect your order shortly after delivery.
If your product arrives damaged, defective or you receive a different item from what you ordered, contact us as soon as possible at support@tidybasket.shop.
Please include clear photographs showing the issue where applicable.
After reviewing the claim, we may offer an appropriate solution such as:
- A replacement
- A refund
- Another suitable resolution
depending on the circumstances and availability of the product.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method used for the purchase.
Although we may process a refund promptly after approval, your bank, credit card provider or payment processor may require additional time before the refund appears on your statement.
TidyBasket cannot control processing times imposed by third-party financial institutions.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible. You may instead request a return after delivery in accordance with this policy.
Exchanges
Where available, exchanges may be handled by returning the original eligible product and placing a new order for the preferred item.
Please contact customer service before initiating an exchange so that we can advise you regarding the available options.
Non-Returnable Situations
A return may be refused when:
- The return request is made more than 30 days after delivery
- The product has been intentionally damaged
- The item has been materially altered by the customer
- Important parts or components are missing due to customer handling
- The product has been used in a manner inconsistent with its intended purpose
- The return does not otherwise comply with this policy
These restrictions do not limit any mandatory consumer rights available under applicable law.
Contact
Questions regarding returns and refunds may be sent to:
TidyBasket
1095 Yonge St, Toronto, ON M4W 2L8, Canada
Email: support@tidybasket.shop
Phone: (905) 782-8280